This is an English translation provided for convenience. If there is any difference between this translation and the Korean original, the Korean version prevails.
These Terms set out the rights and responsibilities between Junhyeong Kim ("Developer") and you, the user, for the mobile application Ollie — the cloud friend who remembers you (iOS/Android identifier: com.richjun.ollie). By installing, signing up for or using the app, you agree to these Terms.
Ollie is an AI. It is not a medical or professional counseling service. Ollie is an AI companion that listens and helps you look after your mind. It does not replace a doctor, therapist, lawyer or other professional, and it does not diagnose, treat or prescribe. AI answers can be wrong or inaccurate. If you are in danger or may hurt yourself, close the app and get help right away. In Korea you can call the Suicide Prevention Hotline 109 (24 hours), the Mental Health Crisis Line 1577-0199, or the emergency numbers 112 / 119. Elsewhere, call your local emergency number or find a nearby helpline at findahelpline.com.
1. Purpose and Definitions
These Terms govern the conditions for using Ollie and the rights and responsibilities of the Developer and users.
"Service" means the Ollie app and all of its features, including chat, Memories, voice calls, mood check-ins, voice diary and notifications.
"User" means anyone who uses the Service under these Terms.
"Ollie" or "AI companion" means the AI-powered cloud character that talks with you in the Service. It is not a real person.
"Content" means what you enter into the Service, such as text, voice, diary entries and settings ("User Content"), and what Ollie generates, such as replies, summaries and comments ("AI Output").
"Ollie Plus" means the paid subscription (monthly or yearly) the Developer offers.
2. Ollie Is an AI, Not a Professional Service
Ollie supports everyday conversation and emotional well-being. It is not medical care, psychotherapy, or legal, financial or other professional advice, and cannot replace them.
AI answers may be factually wrong or inappropriate. Consult a qualified professional for important decisions about health, law, finances or safety, and do not rely on Ollie's replies alone.
Ollie automatically watches for signs of crisis and may show helpline information, but it cannot detect every risk or call for help on your behalf. In an emergency, do not rely on the Service. Contact the emergency services above directly.
3. Eligibility
You must be at least 14 years old to use the Service. If the law of your country requires a higher minimum age, you must meet that age.
Where the law requires a parent or legal guardian's consent for a minor to use the Service, you must have that consent.
The Developer may restrict or delete accounts that are found to be ineligible.
4. Accounts
Guest account: Choosing "Just start" creates a guest account tied to your device, without a name or phone number. If you delete the app or change devices, you may not be able to recover the guest account's data. To keep it, link an Apple, Google or Kakao account.
Social sign-in: You can sign in with Apple, Google or Kakao. Each provider's own terms and policies apply to their services.
You are responsible for your device and account and for keeping others from using your account. Tell the Developer promptly if you learn of unauthorized use.
Account deletion: You can delete your account at any time in Settings → Account → Delete account. As described in the Privacy Policy, your account and related data are then permanently deleted immediately and cannot be recovered. An Ollie Plus subscription must be cancelled separately in the App Store or Google Play.
5. The Service and Changes
The Service includes: chatting with Ollie; "Memories", where Ollie remembers what you share (you can view, edit and delete them); real-time voice calls (you call Ollie, or Ollie calls you); mood ("inner weather") check-ins; voice and text diary; and check-in notifications Ollie sends first.
Free limits: The free tier may have limits such as 40 chat messages and 5 minutes of calls per day. You can see your limits in the app, and the Developer may change limits and features.
Proactive contact: Messages and calls that Ollie starts happen only within the frequency and quiet hours you set in the app, and you can turn them off at any time. You can also turn off notification and microphone permissions in your device settings.
The Developer may add, change or discontinue features to improve the Service. Where a change is significant and unfavorable to you, or a feature is discontinued, the Developer will give notice in the app in advance where possible. Action may come first, with notice afterward, when needed for legal compliance, security or urgent incident response.
6. Paid Service: Ollie Plus
Ollie Plus is an auto-renewing monthly or yearly subscription. Its price, billing period and benefits are shown on the in-app purchase screen before you buy.
Purchases are made by in-app purchase through the Apple App Store or Google Play, which process payment and bill you. The Developer does not receive your card or other payment details.
Automatic renewal: A subscription renews automatically for the same period unless you cancel at least 24 hours before the end of the current period, and your store account is charged the renewal price.
Cancellation: You can manage or cancel the subscription at any time in your App Store or Google Play subscription settings. After cancelling, you keep the benefits until the end of the period you have paid for. Deleting the app or your account does not cancel a subscription.
Refunds: Refunds follow the store's refund policy and applicable law, including the Korean Act on Consumer Protection in Electronic Commerce (including withdrawal rights). If you have trouble getting a refund from the store, contact the Developer, who will help where possible.
Prices and benefits may change. If a price increases, you will be notified as the store's policy requires, and the subscription will not renew at the new price unless you agree.
7. User Responsibilities and Prohibited Conduct
You must not:
violate the law or these Terms, or infringe others' rights;
harass, threaten or defame others, or create or request illegal content such as illegal intimate imagery or child sexual exploitation material;
try to make the AI produce harmful output such as violence, self-harm or illegal acts, try to extract its system instructions (prompts), or bypass its safeguards;
reverse engineer, decompile or disassemble the Service or try to extract its source code (except as the law allows);
access the Service by bots, scripts or other automated means, overload the servers, or improperly circumvent free limits;
impersonate others or use someone else's account or payment method; or
resell or commercially exploit the Service without permission.
8. Rights in Content
User Content: You own what you write, say or enter.
Limited license: You give the Developer a limited permission to store and process your User Content (including through the AI processors named in the Privacy Policy) only as needed to provide the Service. See the Privacy Policy for details. The Developer does not use your User Content to train AI models, sell it, or use it for advertising. This permission ends when you delete the content or your account.
AI Output: You may freely use Ollie's replies, summaries and comments for your personal purposes. Similar output may be generated for other users, and its accuracy is not guaranteed.
Developer's rights: The app's software, design, characters including Ollie, pixel art, sound effects and text belong to the Developer. These Terms give you only the right to use them within the Service for personal, non-commercial purposes.
Open source and fonts: Fonts used in the app (Galmuri, under the SIL Open Font License) and open-source software remain under their own licenses.
9. Personal Information
How personal information is collected, used, stored and deleted is governed by the separate Privacy Policy (Korean). If these Terms and the Privacy Policy differ on the handling of personal information, the Privacy Policy prevails.
10. Interruption and Restriction of Use
The Developer may temporarily suspend all or part of the Service for unavoidable reasons such as maintenance, equipment replacement, outages of third-party services (AI, push notifications, stores) or natural disasters, and will give notice beforehand where possible. The Service is not guaranteed to be uninterrupted.
If you violate Section 7 or seriously disrupt the operation of the Service, the Developer may issue a warning, restrict features, suspend use or delete your account. Where possible, the Developer will tell you the reason beforehand and give you a chance to respond. For urgent or serious violations, action may come first, with notice afterward.
If the Service is shut down entirely, the Developer will give at least 30 days' notice in the app and let you download your data. For an active paid subscription, the remaining period is handled under applicable law and store policy.
11. Limitation of Liability
The Developer makes reasonable efforts to provide a safe and stable Service, but to the extent permitted by law, the Service is provided "as is" and the accuracy or suitability of AI answers is not guaranteed.
To the extent permitted by law, the Developer is not liable for outcomes of decisions or actions you take based on Ollie's replies, problems with your device or network, your own fault, or problems with third-party services such as stores, AI providers or sign-in providers.
However, nothing in these Terms limits liability for the Developer's intent or gross negligence, or any liability that the law does not allow to be limited (including for injury to life or body), and your consumer rights under the mandatory laws of your country of residence are not affected.
12. Changes to These Terms
The Developer may change these Terms within the limits of applicable law.
Changes will be announced in the app, with the effective date and the changes, at least 7 days before they take effect, or at least 30 days before for changes that are unfavorable to users.
If you do not agree to the changed Terms, you may delete your account and stop using the Service before the effective date. If you keep using the Service after that date, you are treated as having accepted the changes, and the notice will say so.
13. Governing Law and Jurisdiction
These Terms are governed by and interpreted under the laws of the Republic of Korea.
If a dispute arises, the parties will first try in good faith to resolve it. If that fails, a lawsuit may be brought in the court with jurisdiction under the Korean Civil Procedure Act.
Despite the above, if you are a consumer living outside Korea, you keep the consumer protections and jurisdiction rights given by the mandatory laws of your country of residence.
14. Contact
Operator: Junhyeong Kim (individual developer, Republic of Korea)